Conditions of Carriage

(last revised November 17, 2021)
These Conditions of Carriage govern the relationship between Aero and its passengers.
1. What particular expressions mean in these conditions
Aero – Aero FlightOps UK Limited, Aero Guernsey Limited.
Air Passenger Regulations – Regulation (EC) 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation or long delay of flights, or applicable national law incorporating EU Regulation (EC) 261/2004.
Baggage – a Passenger’s personal property accompanying him/her on a flight.
Checked Baggage - baggage of which Aero takes custody and for which Aero has issued a baggage check.
Conditions of Carriage – means a Passenger’s contract of carriage with Aero, which includes:
  • these Conditions of Carriage
  • the Tariff which applies to the Ticket
  • regulations, policies and conditions applied by Aero from time to time as set out on our website https://aero.com/eu
Convention - whichever of the following:
  • the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention);
  • the Warsaw Convention as amended at The Hague on 28 September 1955;
  • the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
  • the Warsaw Convention as amended at The Hague and by Additional Protocol No.2 of Montreal (1975);
  • the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975);
  • the Guadalajara Supplementary Convention (1961);
  • The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (the Montreal Convention (1999))
Damage – includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other damage to Baggage, arising out of or in connection with carriage on flights operated by Aero.
Passenger - any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.
SDR – a Special Drawing Right as defined by the International Monetary Fund.
Tariff - the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.
Ticket – either the document entitled "Passenger Ticket and Baggage Check" or an electronic ticket, in each case issued by Aero or on its behalf.
Unchecked baggage - any of a Passenger’s Baggage other than Checked Baggage.
2. Applicability
2.1 These Conditions of Carriage are applicable unless they are inconsistent with tariffs or applicable law that cannot be waived by agreement of the parties in which event such tariffs or laws will prevail.
2.2 If carriage is performed pursuant to a charter agreement, the provisions of these Conditions of Carriage will apply only to the extent that:
a. they are incorporated by reference or otherwise in the charter agreement or the Ticket; and
b. they are consistent with such charter agreement.
2.3 If any provision of these Conditions of Carriage or any charter agreement is invalid under any applicable law, the other provisions will remain valid.
2.4 No agent, employee or representative of Aero has authority to alter, modify or waive any provision of these Conditions of Carriage.
3. Tickets
3.1 Tickets are only valid for the flight shown, from the place of departure via any interim stopping places to the final destination.
3.2 Each Ticket constitutes prima facie evidence of a contract of carriage between Aero and the Passenger named on the ticket.
3.3 Passenger may not board a flight unless they present a valid Ticket (which may be in electronic form).
3.4 In the case of loss or mutilation of a Ticket or part thereof, Aero will issue a new Ticket, provided there is evidence that a valid Ticket was previously issued. If Passenger does not board a departing flight without advising Aero in advance, Aero will cancel the return and/or onward reservations and refunds will be issued.
3.5 A ticket is not transferable and Aero will only provide carriage to the Passenger named on the Ticket. If a Passenger would like to transfer a Ticket to another person, it is Aero’s policy, with reasonable notice, to facilitate. The Passenger should contact Aero by email at help@aero.com. The new passenger will be required to provide information and accept these Conditions of Carriage as well as Aero’s Terms of Use [hyperlink to the Terms of Use].
3.6 The name of the carrier will be indicated on the Ticket. Carrier’s address is as follows:
a. Aero FlightOps UK Limited of 16-18 Beak Street, London W1F 9RD; or
b. Aero Guernsey Limited of Third Floor Cambridge House, Le Truchot St Peter, Port Guernsey GY1 1WD.
4. Fares, Taxes, Fees and Other Charges
4.1 Fares only cover the flight from the airport at the point of origin to the airport at the point of destination, and, if booked, any return flight, and do not include ground transport, accommodations or other services unless expressly stated. Fares are calculated in accordance with Aero’s Tariff in effect on the date of payment of the Ticket. Should Passenger change the itinerary or dates of travel, this may impact the fare to be paid.
4.2 Fares include all applicable taxes, fees and other charges imposed by any government or other authority. At the time of booking a Ticket, Passenger will be advised of such taxes, fees and charges included in the fare, which may be based on estimates. If following booking any new tax, fee or charge is imposed, or if such amounts change between booking and the date of flight, Passenger will not be charged such additional amounts, but will also not receive any refund in the event these amounts decrease.
4.3 Fares are only payable in Pounds Sterling unless otherwise agreed by Aero at the time of booking.
5. Baggage
5.1 Starting 01 Dec, guests traveling with Aero are welcome to bring the following:
  • One (1) checked bag, weighing up to 50 lbs / 23kg.
  • One (1) small personal item that must fit snugly under the seat in front of you, weigh no more than 20lbs, and measure no more than 13x13x10in (33x33x25cm). Please note that our jets do not have overhead bins. On our ERJ135, personal items must fit underneath the seats, while on our Legacy 600s, flight attendants will stow your personal item during takeoff and landing, returning it to you during the flight.
    Space permitting, guests may check additional bags for £150 per bag.
5.2 Checked Baggage must have the Passenger’s name and personal identification affixed to it.
5.3 Each Passenger is solely responsible for packing their Baggage in such a way that the contents cannot be damaged. Aero may refuse to carry as Baggage any item that it considers unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.
5.4 Passengers may not include in Baggage items that are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in Carriers Regulations (further information is available from Aero upon request), or that are prohibited by applicable law. Further information about unacceptable items is available upon request at concierge@aero.com. If any unacceptable items are carried, whether or not they are prohibited from carriage as Baggage, the carriage thereof shall be subject to the charges, limitations of liability and other provisions of these Conditions applicable to the carriage of Baggage.
5.5 Aero will refuse to carry as Baggage the items described in Article 5.4.
5.6 If, despite being prohibited, any items referred to in Article 5.4 are included in Passenger’s Baggage, Aero will consider this as Passenger’s negligence in any claim made against Aero for loss, damage or delay to these items and any right to damages may be discounted as a result.
5.7 For reasons of safety and security, Aero may request that the Passenger permit a search and scan of his/her person and a search, scan or x-ray of the baggage. If the Passenger is not available, the Baggage may be searched in his/her absence for the purpose of determining whether he or she is in possession of or whether the Baggage contains any prohibited items. If the passenger is unwilling to comply with such request Aero may refuse to carry the Passenger and/or his/her Baggage.
5.8 If required, Passenger will attend inspection of his/her Baggage by customs or other Government officials. Aero is not liable to the Passenger for any loss or damage suffered by passenger in the course of such inspection or through Passenger’s failure to comply with this requirement. Passenger will also submit to any security checks by Governments, airport officials or by Carrier.
5.9 Passengers may carry a small personal item such a purse, briefcase, laptop computer case, or small backpack weighing no more than 9kg (20lbs). Your personal item must fit snugly under the seat in front of you, and measure no more than 13x13x10in. Please note that the aircraft do not have overhead bins. On the Legacy 600, due to limited cabin space and no under seat storage or overhead bins, personal items will need to be stowed by the crew for takeoff and landing or carried in the cargo hold.
5.10 Passengers are required to collect Checked Baggage as soon as it is made available at the destination. Should the Passenger not collect it within a reasonable time, Aero may charge a storage fee. Should the Checked Baggage not be claimed within three months of the time it is made available, Aero may dispose of it without any liability. If a person claiming Checked Baggage is unable to produce the baggage check and identify the Baggage by means of a baggage identification tag, Aero will deliver the Baggage to such person only on condition that he or she establishes to Aero’s satisfaction his or her right to the Baggage.
6. Animals
Please note, all pets, large and small, are not currently allowed to fly on our UK/EU flights
6.1 Well-behaved dogs and cats weighing up to 8kg (18lbs) are welcome to fly on our ERJ-135 aircraft; however, we are currently unable to accomodate pets on our Legacy 600. Please note that certain Aero destinations do not allow pets. As of the date written above, this list of Aero destinations that do not allow pets includes Ibiza. Please contact Aero Concierge at concierge@aero.com for additional information. A guest may travel with only one pet, per the guidelines below and pets that are not in carriers must be leashed at all times. Aero is limited to carrying a maximum of two pets per flight. Pets will be booked on a first-come, first-serve basis until the limit is reached. One passenger may not bring both a pet and an infant on board without the assistance of a travel companion.
6.2 Please note that we are not able to carry pets in our cargo hold, and animals besides cats and dogs are not able to travel. A pet must be at least 4 months old and be capable of not relieving itself for the entire duration of the flight. Passengers travelling with pets will not be seated in an emergency exit row.
6.3 Carriers must measure less than 20”x12”x9” (L x W x H) and must weigh less than 8kg (18lbs) total including the animal. Passengers are responsible for providing a carrier for their pet, and this carrier will count as a Passenger’s personal item.
6.4 For a pet travelling in a carrier, a pet care charge of £300 will be applied to the booking for each pet per flight leg a passenger brings on board, other than registered service animals with proper documentation
6.5 Pets may be booked while purchasing a ticket on the Aero.com website or by contacting concierge@aero.com.
6.6 Passengers are responsible for providing proof of vaccinations, entry permits, certifications, and other documentation required by departure and destination countries. Aero will not be responsible for any costs incurred should the passenger not have obtained his/her animal's required health and vaccination requirements or other documentation for his/her destination. Failure to ensure that all proper steps have been taken and documentation provided may result in the passenger’s animal being placed in quarantine on arrival. Any costs related to the care of the passenger’s animal in quarantine, issued fines, and any fee associated with returning the animal to its origin will be the passenger’s responsibility.
6.7 All pets must be domesticated, well-behaved and not aggressive toward humans or other dogs or cats. A pet that engages in behavior such as not responding to commands, scratching, barking, whining, growing, biting, jumping on passengers or crew members, relieving themselves in the aircraft or lounge may be denied boarding.
6.8 The passenger assumes full responsibility for the safety, health, well-being, and conduct of his/her pet, including the interaction of the pet with other passengers and crew members who may come in contact with the pet while on board the aircraft.
6.9 Pets cannot travel alone, and cannot travel with unaccompanied minors.
6.10 Passenger assumes full responsibility for their pet, and agrees that Aero is not liable for any sickness, injury or loss of such animal.
6.11 We welcome trained dogs as service animals (free of charge) provided evidence is submitted in advance of departure, confirming the dog is a trained service animal. The dog must also have an ID tag or harnesses indicating that it is a trained service animal.
6.12 The service animal must fit within the area of a Passenger’s seat and be able to perform its duties at the seat location. They must remain on the floor throughout the flight and must never be in or blocking the aisle. If the animal is too large to fit under the seat or at the Passenger’s feet, we will accommodate the service animal in another location near the passenger if space is available (e.g., because the flight is not full). If there is no additional space, we will, at no charge, allow the Passenger to book on another flight with available space. Passengers may wish to purchase a second seat to ensure that there is sufficient space on the flight for the animal to safely and comfortably fly.
6.13 Passengers can book a service animal on the Aero website or by contacting concierge@aero.com. Should a Passenger have two service animals, we will make every effort to accommodate. If the animal does not meet the qualifications to travel as a trained service animal, it may be eligible to travel under our general pet requirements assuming available capacity. The animal must be trained to behave in a public setting and must remain in control of the handler at all times. Any threatening behavior may result in denying travel to the service animal and Passenger.
6.14 Passengers with service animals will not be seated in emergency exit rows. Service animals may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.
6.15 Passengers assume full responsibility for the conduct of his or her accompanying service animal. In the event Carrier incurs any loss, damage, delay, expense, or legal liability of any kind in connection with the transport of such animal, Passenger accepts full liability for and shall reimburse Carrier for all such sums incurred.
7. Travel Documents
7.1 Passenger is responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which he or she transits.
7.2 Prior to travel, Passenger must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirements of the countries concerned, and permit Aero to take and retain copies.
7.3 If Passenger is denied entry into his/her final destination for any reason, Aero will provide reasonable assistance to book passenger on a return flight and the passenger agrees to pay the applicable fare. Any third party costs, including return flight costs on third party carriers, and any fines or other charges assessed against Passenger or Aero as a result of such denial, are the responsibility of Passenger. The fare collected for travel to the place of denied entry, and any return flight, will not be refunded.
7.4 Aero is not liable or responsible for the consequences to any Passenger resulting from his / her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
7.5 If Aero is required to pay any fine or penalty or to incur any expenditure by reason of the Passenger’s failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, or if the aircraft’s commander, in his or her sole discretion, needs to divert the aircraft owing to Passenger’s conduct, the Passenger will reimburse Aero on demand, any amount so paid or expenditure so incurred. Aero may apply towards such payment or expenditure the value of any unused carriage on the Passenger’s ticket, or any of the Passenger’s funds in Carrier’s possession.
8. Check-in and Boarding
8.1 Each Passenger must arrive at Carrier’s check-in location and boarding area sufficiently in advance of flight departure to permit completion of any government formalities and departure procedures and in any event no later than the time that may be indicated by Carrier.
8.2 If a Passenger fails to arrive in time at the check-in location or boarding area or appears improperly documented and not ready to travel, Aero may cancel the space reserved for the Passenger and will not delay the flight.
8.3 Aero is not liable to the Passenger for loss or expense due to the passenger’s failure to comply with the requirements of this Article 8.
9. Passenger Conduct/ Right to Refuse Carriage
9.1 Aero may refuse carriage of any Passenger or Baggage for reasons of safety or if, in the exercise of its sole discretion, Aero determines that:
a. Such action is necessary in order to comply with any applicable laws, regulations, orders, demands or travel requirements of any state or country to be flown from, into or over;
b. Carriage of Passenger or his/her Baggage may endanger or affect the safety, health, or materially affect the comfort of other Passengers or crew;
c. Passenger’s mental or physical state, including impairment from alcohol or drugs, presents a hazard or risk to himself/herself, other Passengers, crew or property;
d. Passenger has committed misconduct on a previous flight, and Aero has reason to believe that such conduct may be repeated;
e. Passenger has refused to submit to a security check;
f. Passenger has not paid the applicable fare, taxes, fees or charges;
g. Passenger does not have valid travel documents, or Aero has reason to believe that Passenger will not be permitted to enter the country of destination;
h. Passenger presents a ticket that has been acquired unlawfully, has been purchased from an entity other than Aero or its authorized agents, or has been reported as being lost or stolen, is a counterfeit, or the passenger cannot prove that he or she is the person named in the ticket; or
i. Passenger fails to observe Carriers instructions with respect to safety or security.
9.2 If Aero refuses carriage for any of the reasons in Article 9.1, Passenger will not be entitled to a refund.
10. Electronic Devices
For safety purposes, Aero may at its sole discretion forbid or restrict the use of certain electronic devices onboard the aircraft, including but not limited to: mobile telephones, mobile computers (laptops), tablets, portable audio and gaming devices or any other receiving or transmitting device. The use of hearing aids and heart pacemakers is not prohibited.
11. Passenger Changes/Cancellations
CHANGES
If you change your reservation, additional charges might apply as set forth in the following schedule, and your right to receive a refund is limited. All requests for changes must be sent to us by email at concierge@aero.com. In this Section 11, “departure” means, in the case of a round trip flight, the time of schedule departure for the outbound flight.
More than 7 days before departure:
If you change your flight more than seven (7) days prior to departure, any price difference between the original flight and the new flight must be paid. Any remaining amount after such change will be fully refunded.
Between 7 days and 48 hours before departure:
If you change your flight between 7 days and 48 hours prior to departure, any price difference between the original flight and the new flight must be paid. Any remaining amount after such change will be kept as credit on your account for 18 months to be used for future flights.
Within 48 hours of departure:
If you change your flight less than 48 hours prior to the scheduled departure, any price difference between the original flight and the new flight must be paid in addition to a £300 change fee, per passenger, on the reservation. Any remaining amount after such change will be kept as credit on your account for 18 months to be used for future flights.
CANCELLATIONS
If you cancel your reservation, your right to receive a refund is limited, as set forth in the following schedule. All requests for refunds must be sent to us by email at concierge@aero.com. Refunds will be made within 14 days of receipt of your notice of cancellation.
More than 7 days before departure:
100% refund
Between 7 days and 48 hours before departure:
100% credit to your account for 18 months to be used for future flights.
Within 48 hours of departure:
£300 cancellation charge per passenger on the reservation. Any remaining amount after such charge will be kept as credit on your account for 18 months to be used for future flights.
Please note that if the date or routing of the reservation has previously been modified by the Passenger and the Passenger thereafter requests to cancel, the value of the reservation will be kept as credit on your account (minus any cancelation fees) for 18 months to be used for future flights, regardless of when such cancellation request occurs.
12. Schedules, Delays and Cancellations
12.1 The flight times shown in Carrier’s timetable may change between the date of booking and the date of travel. Aero does not guarantee flight times and they do not form part of the contract of carriage.
12.2 Aero will take all reasonable measures to avoid flight time delays. In the exercise of these measures, and in order to prevent a flight cancellation, in exceptional circumstances Aero may arrange for a flight to be operated on its behalf by an alternative carrier and/or aircraft. Aero will endeavour to notify the passenger of any such changes.
12.3 If a flight is cancelled, delayed or Passenger is denied boarding, Aero shall provide assistance and, where applicable, compensation in accordance with applicable law.
12.4 For travel within or between the UK and EU, the applicable law for denied boarding, cancellation and long delay will be the Air Passenger Regulations.
12.5 If Aero cancels a flight, or the flight is delayed on departure by at least 5 hours, the Passenger has a choice between:
a. Travelling as soon as possible or at a later date that is convenient on another of Carrier’s flights. Travel is subject to availability of seats; or
b. A refund of the unused portion of Passenger’s Ticket.
12.6 In the case of flight disruption, Passenger may be entitled to remedies under the Air Passenger Regulations. Passenger must make any such claim to Aero directly and allow 28 days for Aero to respond directly to Passenger before engaging a third party to claim on Passenger’s behalf. Submit a claim by email to help@aero.com.
12.7 If Passenger fails to follow the process in Article 12.5, Aero will not process any claim received from a third party. The provisions of this Article 12 do not prevent a Passenger from consulting a third party adviser or obtaining legal advice before submitting a claim directly to Aero.
12.8 All refunds are subject to government laws, rules and regulations or orders of the country in which the Ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the ticket was paid for, but may be made in another currency at Aero reasonable discretion. Aero will only provide a refund to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.
13. Liability for Damage
13.1 Carriage hereunder is subject to the rules and limitations relating to the liability established by the Convention (unless such carriage is not international carriage to which the Convention applies).
13.2 Aero’s liability under the Convention is summary in Article 13.3 to 13.6 but if it is inconsistent with the Convention or other applicable laws, the Convention or other applicable laws will override this Article 13.
13.3 Liability in respect of death or injury to Passenger:
a. Aero’s liability for damages sustained in the event of death, wounding or any other bodily injury by a Passenger in the event of an accident shall not be subject to any financial limit.
b. For any damages up to the sum of the equivalent of 128,821 SDR, Aero shall not exclude or limit its liability.
c. Notwithstanding 13.3(a) and 13.3(b), if Aero proves that the Damage was caused or contributed to by the negligence of the injured or deceased Passenger, Aero may be exonerated wholly or in part from its liability in accordance with applicable law.
d. Aero shall, without delay, and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship suffered. An advanced payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of Aero’s liability, but is not returnable except in the cases describe in Article 13.3(c) or in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to, the Damage by negligence or was not the person entitled to compensation.
e. If Passenger’s age or mental or physical conditions is such as to involve any hazard or risk to himself or herself, Aero will not be liable for any illness, injury or disability, including death, attributable to such condition for the aggravation of such condition.
13.4 Liability in respect of Baggage
a. Aero is not liable for Damage to, delay or loss of Unchecked Baggage unless it was caused by Aero’s negligence.
b. Except in the case of an act or omission done with damage or recklessly and with knowledge that Damage would probably result, Aero’s liability for Damage, delay or loss to Checked Baggage or Unchecked Baggage is limited to 1,288 SDR per Passenger unless a higher value is declared to Aero at check-in.
c. Passenger is liable for any damage caused to the plane or the plane’s equipment or another passenger’s luggage caused by such passenger’s baggage or its contents. Aero assumes no liability for fragile valuables or perishable articles.
13.5 Liability for damage caused by delay
a. Aero’s liability for damages caused by delay is limited to 5,346 SDR per Passenger unless such damage is caused Aero or its agents intentionally or recklessly and with knowledge that delay would probably result.
b. Aero is not liable for delay where it proves that Carrier, its employees or agents took all measures that could reasonably be required to avoid the damage or that it was impossible to take such measures. Passenger must prove any damage suffered as a result of delay and provide documentary evidence in support of any claim.
13.6 General
a. Aero is not liable for any damage arising from compliance with or Passenger’s failure to comply with applicable laws or Government rules and regulations.
b. Except as may be specifically provided otherwise in these Conditions or by applicable law, Aero shall be liable to you only for recoverable compensatory damages for proven losses.
c. Nothing in these Conditions shall waive any exclusion or limitation of Aero’s liability under the Convention or applicable laws unless otherwise expressly stated.
d. The foregoing limits of liability apply to Carrier’s authorised agents, servants, employees and representatives to the same extent as they apply to Carrier. The total amount recoverable from Aero and from such authorized agents, servants, employees and representatives will not exceed the amount of Carrier’s own liability, if any.
e. Nothing in these Conditions of Carriage waives any exclusion or limitation of Carrier’s liability or any defence available under the Convention or applicable laws unless otherwise expressly stated.
14. Notice of Claims and Time Limitation
14.1 Acceptance of Baggage by Passenger without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with these conditions, unless Passenger proves otherwise. If Passenger wishes to file a claim or an action regarding damage to Checked Baggage, he or she must notify Aero as soon as he or she discovers the Damage, and at the latest within 7 days of receipt of the Checked Baggage. Every such notification must be made in writing or by sending an email to Aero’s customer relations department at help@aero.com. Any claim must include pictures of the Damage as well as confirmation of the bag’s age and value.
14.2 If Passenger wishes to file a claim or an action regarding delay of Checked Baggage, he or she must notify Aero within 21 days from the date the Baggage has been placed at the Passenger’s disposal. Every such notification must be made in writing or by sending an email to Aero’s customer relations department at help@aero.com.
14.3 Any right to damages will be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive. The limitation period for claims under the Air Passenger Regulations in England and Wales shall be 6 years.
15. Personal Data and Information
Aero will collect, use, store and transfer personal information in accordance with its Privacy Policy, which can be found at: https://aero.com/eu/privacy-policy.
16. Special Assistance
Any Passenger requiring special assistance while embarking, disembarking or onboard the aircraft is required to seek prior arrangement with Aero at time of booking. If Aero is not provided with such notice in advance, Aero will nevertheless use reasonable efforts to accommodate a Passenger’s special needs. Passengers will not be denied carriage on the basis of any special assistance requirement that has been agreed with Aero in advance.
Mobility and assistive devices which cannot be carried in the cabin due to space limitations will be considered checked baggage in addition to the included baggage allowance, without charge, provided the Passenger is dependent upon such items. Mobility aids are assigned the highest boarding priority and every reasonable effort will be made to transport passengers and their mobility aids on the same flight. There may be times, however, when space, weight and safe stowage constraints may limit the number of devices which may physically and safely fit onto a particular aircraft. For example, most non-collapsible mobility aids powered by dry and wet cell batteries are too large to fit onboard the aircraft. When this happens, we will coordinate with the Passenger and endeavour to offer the best solution available. Although the small size of many of our aircraft may limit some of our flexibility (e.g. the inability to fit non-collapsible electric wheelchairs on the aircraft), we will accommodate our passengers’ special needs to the greatest extent possible, with dignity and respect.
17. Unaccompanied Minors
Aero allows minors between the ages of 5-15 to travel unaccompanied if they have completed Aero’s UM paperwork process. Please contact concierge@aero.com at the time of booking to receive the required paperwork. Unaccompanied minors cannot be booked on flights with connections or transfers.
Aero reserves the right to limit the number of unaccompanied minors that may be transported on a segment, whether for safety or administrative or other reasons. unaccompanied minors must be brought to the departure airport by their parent, legal guardian or responsible adult who must remain with their unaccompanied minor in the boarding area until the unaccompanied minor's flight has departed and is airborne and who must furnish Aero with satisfactory evidence that the unaccompanied minor will be met by another parent or responsible adult upon deplaning at his/her final destination.