AeroAero

Conditions of Carriage

These Conditions of Carriage govern the relationship between Avionco Ltd. (doing business as Aero FlightOps EU Ltd.) (“Carrier”) and its passengers.

1. Ticketing

Tickets are only valid for the flight shown, from the place of departure via any interim stopping places to the final destination. Each ticket constitutes conclusive evidence of a Contract of Carriage between Carrier and the passenger named on the ticket.

Passenger may not board a flight unless they present a valid ticket (which may be in electronic form). In the case of loss or mutilation, Carrier will issue a new ticket, provided there is evidence that a valid ticket was previously issued. If passenger does not board a departing flight without advising Carrier in advance, Carrier will cancel the return and/or onward reservations and refunds will be issued.

Tickets are not transferable and Carrier will only provide carriage to the passenger named on the ticket. If a passenger would like to transfer their ticket to another person, it is our policy, with reasonable notice, to facilitate. The passenger should contact our affiliate authorized booking agent, Aero Technologies Inc. (“Aero”), at help@aero.com. The new passenger will be required to provide information and accept these Conditions as well as Aero’s Terms of Use.

2. Fares, Taxes, Fees and Other Charges

Fares only cover the flight from the point of origin to the point of destination, and, if booked, any return flight, and do not include ground transport, accommodations or other services unless expressly stated. Fares are calculated in accordance with Carrier’s tariff rules in effect on the date of payment. Should passenger change the itinerary or dates of travel, this may impact the fare to be paid.

Fares include all applicable taxes, fees and other charges imposed by any government or other authority. At the time of booking, passenger will be advised of such taxes, fees and charges included in the fare, which may be based on estimates. If following booking any new tax, fee or charge is imposed, or if such amounts change between booking and the date of flight, passenger will not be charged such additional amounts, but will also not receive any refund in the event these amounts decrease.

Fares are only payable in Euro unless otherwise agreed by Aero at the time of booking.

3. Baggage

Each passenger may bring on the flight 3 pieces of checked baggage. No piece may be larger than 62 inches total (L+W+H) dimensions or heavier than 70 pounds (32 kilograms). Unless the actual weight is entered on the baggage check, each piece is presumed to weigh 32 kilograms. Baggage in excess of this allowance, spacing permitting, is subject to additional charges at Carrier’s prevailing rates, available on request.

Checked baggage must have the passenger’s name and personal identification affixed to it. Passenger may not include in their baggage items that are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in Carriers Regulations (further information is available from Carrier upon request), or that are prohibited by the applicable laws. Further information about unacceptable items is available upon request.

Each passenger is solely responsible for packing their luggage in such a way that the contents cannot be damaged. The passenger is liable for any damage caused to the plane’s equipment or another passenger’s luggage caused by such passengers baggage or its contents. Carrier assumes no liability for fragile valuables or perishable articles. 

Carrier may refuse to carry as baggage any item that it considers unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.

4. Baggage Inspection

For reasons of safety and security Carrier may request that the passenger permit a search and scan of his/her person and a search, scan or x-ray of the baggage. If the passenger is not available, the baggage may be searched in his/her absence for the purpose of determining whether he or she is in possession of or whether the baggage contains any prohibited items. If the passenger is unwilling to comply with such request Carrier may refuse to carry the passenger and his/her baggage.

If required, passenger will attend inspection of his/her baggage, checked or unchecked by customs or other Government officials. Carrier is not liable to the passenger for any loss or damage suffered by passenger in the course of such inspection or through passenger’s failure to comply with this requirement. Passenger will also submit to any security checks by Governments, airport officials or by Carrier.

5. Carry-On Baggage

Baggage that passenger carries into the aircraft must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin of the aircraft. Please note that overhead storage is not available, and on-aircraft storage is limited. If baggage cannot be properly stored, or is of excessive weight, or is considered unsafe for any reason, it must be checked. Further information regarding maximum dimensions and weight for baggage carried on the aircraft is available on request.

Passengers are required to collect checked baggage as soon as it is made available at the destination. Should the passenger not collect it within a reasonable time, Carrier may charge the passenger a fee. Should the checked baggage not be claimed within three months of the time it is made available, Carrier may dispose of it without any liability. Only the bearer of the baggage check and baggage identification tag, is entitled to delivery of the checked baggage. 

6. Animals

Animals are permitted on flights with Carrier’s prior consent. Passenger should contact Aero to arrange at least 48 hours in advance of your departure. If Carrier agrees to allow, passenger must ensure that their animal is accompanied by valid health and vaccination certificates, entry permits, and other required documents. Passenger also assumes full responsibility for such animal, and agrees that Carrier is not liable for any sickness, injury or loss of such animal.

7. Travel Documents

Passenger is responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which he or she transits.

Prior to travel, passenger must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirements of the countries concerned, and permit Carrier to take and retain copies. 

If passenger is denied entry into his/her final destination for any reason, Aero will provide reasonable assistance to book passenger on a return flight. Any third party costs, including return flight costs on third party carriers, and any fines or other charges assessed against passenger or Carrier as a result of such denial, are the responsibility of passenger. The fare collected for travel to the place of denied entry, and any return flight, will not be refunded. 

Carrier is not liable or responsible for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

8. Check-in and Boarding

Passengers must arrive at Carrier’s check-in location and boarding area sufficiently in advance of flight departure to permit completion of any government formalities and departure procedures and in any event no later than the time that may be indicated by Carrier. If the passenger fails to arrive in time at Carrier’s check-in location or boarding area or appears improperly documented and not ready to travel, Carrier may cancel the space reserved for the passenger and will not delay the flight. Carrier is not liable to the passenger for loss or expense due to the passenger’s failure to comply with these requirements.

9. Passenger Conduct

Carrier may refuse carriage of any passenger or passenger’s baggage for reasons of safety or if, in the exercise of its reasonable discretion, Carrier determines that:

  • Such action is necessary in order to comply with any applicable laws, regulations, or orders of any state or country to be flown from, into or over; 
  • Carriage of the passenger or his/her baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
  • Passengers mental or physical state, including impairment from alcohol or drugs, presents a hazard or risk to himself/herself, other passengers, crew or property;
  • Passenger has committed misconduct on a previous flight, and Carrier has reason to believe that such conduct may be repeated;
  • Passenger has refused to submit to a security check;
  • Passenger has not paid the applicable fare, taxes, fees or charges;
  • Passenger does not have valid travel documents, or Carrier has reason to believe that Passenger will not be permitted to enter the country of destination;
  • Passenger presents a ticket that has been acquired unlawfully, has been purchased from an entity other than Carrier or its authorized agents, or has been reported as being lost or stolen, is a counterfeit, or the passenger cannot prove that he or she is the person named in the ticket; or
  • Passenger fails to observe Carriers instructions with respect to safety or security.

If Carrier is required to pay any fine or penalty or to incur any expenditure by reason of the passenger failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, the passenger will reimburse Carrier on demand, any amount so paid or expenditure so incurred. Carrier may apply towards such payment or expenditure the value of any unused carriage on the passenger’s ticket, or any of the passenger’s funds in Carriers possession.

10. Changes, Delays and Cancellations

If passenger wishes to change any aspect of their ticket, he or she must contact Carrier in advance. The fare for the changed flight, if available, will be calculated according to Carrier’s fare rules and passenger will be given the option of accepting the new price or maintaining the original flight. Carrier reserves the right to charge a one-time change fee, which would be disclosed at the time of the requested change.

Carrier will take all necessary measures to avoid flight time delays. In the exercise of these measures, and in order to prevent a flight cancellation, in exceptional circumstances Carrier may arrange for a flight to be operated on its behalf by an alternative Carrier and/or aircraft. Carrier will endeavor to notify the passenger of any such changes. Delay, however, does not entitle the passenger to cancellation or refund, unless it exceeds 5 hours.

If Carrier cancels a flight, or fails to operate a flight reasonably according to schedule, Carrier will refund to passenger: (i) if no portion of the ticket has been used, an amount equal to the fare paid; or (ii) if a portion of the ticket has been used, an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used. If passenger wishes to seek a refund, he or she must notify Carrier within 21 days from the date the flight was originally scheduled, by email, to Aero’s customer relations department help@aero.com

All refunds are subject to government laws, rules and regulations or orders of the country in which the ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the ticket was paid for, but may be made in another currency at Carrier reasonable discretion. Carrier will only provide a refund to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment.

11. Limitations of Liability

Carriage is subject to the rules and limitations relating to the liability established by the below Conventions, unless such carriage is not international carriage to which the Convention applies. 

  • the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929;
  • the Warsaw Convention as amended at The Hague on 28 September 1955;
  • the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
  • the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975); 
  • the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975); and
  • the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on 28 May 1999.

Pursuant to such conventions:

  • Any liability Carrier has for damage will be reduced by any negligence on the passengers part which causes or contributes to the damage in accordance with applicable law.
  • Carrier is not liable for any damage arising from its compliance with applicable laws or Government rules and regulations, or from the passenger’s failure to comply with the same.
  • Carrier’s liability is subject to the passengers provision of relevant documentation, including where applicable documentation proof of purchase, including date and price of purchase. In case of liability for baggage depreciation will be deducted.
  • If passenger’s age or mental or physical conditions is such as to involve any hazard or risk to himself or herself, Carrier will not be liable for any illness, injury or disability, including death, attributable to such condition for the aggravation of such condition.
  • Carrier is not liable for damage or loss of unchecked baggage unless such damage or loss is caused by the negligence of Carrier. Except in the case of an act or omission done with intent to cause damage, and/or recklessly and with knowledge that damage, delay or loss would probably result, the liability of Carrier in the case of damage, delay or loss to checked baggage will be limited to 1.288 SDR per passenger registered for the checked baggage.

The foregoing limits of liability apply to Carriers authorized agents, servants, employees and representatives to the same extent as they apply to Carrier. The total amount recoverable from Carrier and from such authorized agents, servants, employees and representatives will not exceed the amount of Carriers own liability, if any.

Nothing in these Conditions waives any exclusion or limitation of Carriers liability under the Convention or applicable laws unless otherwise expressly stated.

12. Notice of Claims

If passenger wishes to file a claim or an action regarding damage to checked baggage, he or she must notify Carrier as soon as he or she discovers the damage, and at the latest within seven days of receipt of the baggage. Any claim must be submitted in writing to our customer relations department and include pictures of the damage as well as confirmation of the bag’s age and value.

If passenger wishes to file a claim or an action regarding delay of checked baggage, he or she must notify Carrier within 21 days from the date the baggage has been placed at the passenger’s disposal. Every such notification must be made in writing or by sending email to Aero’s customer relations department help@aero.com.

Any right to damages will be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive.

13. Applicability
These Conditions are applicable unless they are inconsistent with tariffs or applicable law that cannot be waived by agreement of the parties in which event such tariffs or laws will prevail. In addition, if carriage is performed pursuant to a charter agreement, the provisions of these Conditions will apply only to the extent they are consistent with such charter agreement. If any provision of these Conditions or any charter agreement are invalid under any applicable law, the other provisions will remain valid. No agent, employee or representative of Carrier has authority to alter, modify or waive any provision of these Conditions.