Travel Advisor Partnerships

With private terminals, attentive service, and premium amenities, you can confidently sit back and enjoy an elevated and comfortable journey. Best of all? Aero is ideal for all kinds of travelers—pets are welcome onboard, and our spacious jets are perfect for individuals, families with children, groups of friends, and more.

Aero flies exclusively between private terminals in Los Angeles and our coveted getaway destinations, including:

New York City
Las Vegas
Salt Lake City
Napa
Thermal
Sun Valley
Aspen
Los Cabos

As of March 20, 2025, our cancellation/change policy is as follows:

“Select” Fares

• 15 Days or More Before Departure: Enjoy complimentary changes and cancellations. Canceling during this period results in a 100% refund to the original form of payment.
• 14 Days to 72 Hours Before Departure: A 15% fee applies for changes and cancellations.
• 72 Hours to 1 Hour Before Departure: A 50% fee applies for changes and cancellations.

Note: The days leading up to departure are calculated by the hour, rather than by calendar day.

“Non-Refundable” Fares

• Not eligible for changes or refunds to the original form of payment or flight credit.
• No refunds, changes, or cancellations once the ticket is purchased.
• Availability is limited to select flights.

“Select” and “Non-Refundable” Ticket Conditions

• Within 24 Hours of Purchase: Change and cancellation fees do not apply if you change or cancel your booking within 24 hours of purchase. However, if your flight departs within the next 7 days of the purchase, standard fees still apply.
• 60-Minute Rule: If you do not change or cancel at least 60 minutes before departure, you will forfeit your entire fare.
• Aero Credit Validity: Any remaining Aero credit stays on your account for 12 months for future flights.

To learn more about the change and cancelation policy for tickets purchased prior to March 20, 2025, please visit https://help.aero.com/hc/en-us/articles/7644306491924-What-if-I-need-to-change-or-cancel-my-flight-.

Included in the Aero fare at no additional cost: Two (2) checked luggage weighing up to 50lbs (23kg).

One (1) cabin item weighing up to 20lb (9kg), that must fit under the seat in front of you, and measure no more than 13x13x10in (33x33x25cm), which is the size of a small backpack, rather than a wheeled trolley bag, or rollaboard.

Please note:
- Our jets do not have overhead bins.
- On our ERJ135, personal items must fit underneath the seats, while on our Legacy 600, flight attendants will stow your personal item during takeoff and landing, returning it to you during the flight.

Guests under the age of 5 years old may bring two (2) items from the following list: fully collapsible stroller, car seat, booster seat, travel cot, baby back carrier. All these items will be securely kept in the hold. If the infant or child is booked in their own seat, the car seat may be brought onboard in addition to the two (2) items included in the fare (only on our ERJ 135 aircraft).

Mobility and assistive devices that cannot be carried in the cabin due to space limitations will be considered checked luggage in addition to the included luggage allowance, without charge, provided the guest is dependent upon such items.

Any additional items you wish to bring must be paid for, before the day of your flight. Please notify the Aero Concierge (concierge@aero.com / +1 323 745 2376), if you would like to purchase the following:

• Additional hold items weighing up to 50lbs (23kg): additional cost of USD150 per item (space permitting).

• Checked luggage weighing between 50lbs (23kg) and 70lbs (32kg) are considered heavy: they are subject to an additional cost of USD150 per item.

• Single items above the weight of 70lbs (32kg) cannot be carried. If items of luggage above that weight are brought to the airport, you will be kindly asked to separate the contents into an additional bag provided by Aero, so that all checked items weigh less than 32kg (70lbs) each. Heavy or additional item fee will apply.

• Sports equipment: additional cost of USD150, or USD300 depending on the item being additional and/or overweight, and all subject to comply with the individual restrictions listed in the Conditions of Carriage for that particular sports item. Note that sports items must be pre-approved before travel, and will be kept in the hold.

Well-behaved dogs and cats are welcome to fly on all Aero jets flying in the U.S. Small pets must be booked at the time of booking and can be included in your reservation directly on the website. Medium or large pets can be booked via our Concierge team.

Small cats or dogs weighing 20lb or less (inc. carrier) can travel in a carrier with a pet travel charge of $300. For medium or large pets over 20lb. you must purchase an additional full-price seat which can be done by contacting our Concierge team. There is no maximum weight limit for large pets however you must ensure they can remain in their seat for the duration of the flight.

Small pets weighing less than 20lbs (including the carrier), fit comfortably underneath the seat in front of you, and remain in an approved carrier for the duration of the flight. Carriers must measure less than 20”x12”x9” (L x W x H) and must weigh less than 20lbs total including the animal. Passengers are responsible for providing a carrier for their pet, and this carrier will count as a passenger’s carry-on bag. On the Legacy 600, pet carriers will be secured to aircraft seats. On the ERJ-135, pet carriers are not allowed on aircraft seats, unless a seat has been purchased for the pet. Please note that we are not able to carry pets in our cargo, and animals besides cats and dogs are not able to travel. Pets must be at least 4 months old, and be capable of not relieving themselves for the entire duration of the flight.

Each guest may only bring one pet on board (maximum two per household), and we are limited to a total of five pets per flight. Pets will be booked on a first-come, first-serve basis until the limit is reached on board. Should the pet capacity be reached, this will be communicated on the website or by Concierge during booking. One passenger may not bring both a pet and an infant onboard without the assistance of a travel companion.

Guests traveling with under-seat pets cannot be seated in exit rows or bulkhead seats.

No charge will apply to registered service animals with proper documentation.

For guests flying from Mexico, please review the new international travel requirements for pets and service animals here.

If you have any further questions about traveling with a pet or service animal, please contact our 24/7 Concierge at (323) 745-2376 or email concierge@aero.com.