Travel Advisor Partnerships

With private terminals, attentive service, and premium amenities, you can confidently sit back and enjoy an elevated and comfortable journey. Best of all? Aero is ideal for all kinds of travelers—pets are welcome onboard, and our spacious jets are perfect for individuals, families with children, groups of friends, and more.

Changes and cancellations are subject to the fare rules associated with the purchased fare at the time of ticketing. Travel Advisors should review the applicable fare rules before confirming any itinerary changes or cancellations.

Direct Booking Program

• Refunds, travel credits, and vouchers are administered by Aero in accordance with the applicable fare rules.

• Where eligible, travel credits may be issued in accordance with the purchased fare conditions.
  
  
  Sabre GDS

• Eligible refunds are returned to the original form of payment.

• Aero travel credits and vouchers are not issued for Sabre ticketed reservations.

• Refunds and exchanges must comply with the applicable fare rules.

Voluntary Changes
All tickets are voidable within 24 hours. Aero will assist with operational support where required; however, voluntary ticket servicing remains the responsibility of the issuing agency.
For Sabre-issued tickets, the Travel Advisor or issuing agency is responsible for:

• Voluntary itinerary changes

• Voluntary cancellations

• Refund requests

• Ticket exchanges

• Reissues

For Aero's complete change and cancellation policy, visit https://aero.com/opa.

Aero Select Fares
Guests may check two (2) bags weighing up to 50lbs (23kg), at no additional cost. Space permitting, additional bags may be checked for an additional $150.00 per bag. Guests may also bring one small personal item weighing no more than 20lbs. Your personal item must fit snugly under the seat in front of you and measure no more than 13x13x10in. Please note that the aircraft does not have overhead bins. On the Legacy 600, due to limited cabin space and no under seat storage, personal items will need to be stowed by the Crew for takeoff and landing or carried in the cargo hold.

Aero Latitude Fares
Guests may check one (1) large bag weighing up to 50lbs (23kg), and one (1) small bag weighing up to 20lbs (9kg) and measuring no more than 22x14x9in at no additional cost. Guests may also bring one small personal item weighing no more than 20lbs and measuring no more than 13x13x10in. Please note that the aircraft does not have overhead bins. Due to limited cabin space and no under seat storage, personal items will need to be stowed by the Crew for takeoff and landing or carried in the cargo hold.

Aero Crowdsource Fare
The baggage allowance for Crowdsource Fares will depend on the aircraft assigned to operate the flight. Guests will be informed of the applicable baggage policy at the time of booking. In general, flights operated on the ERJ-135 aircraft will follow the Aero Select baggage policy below, while flights operated on business jets (Legacy 600, Gulfstream-IV) will follow the Aero Latitude baggage policy.

Aero Select and Aero Latitude Fares

• For INTERNATIONAL flights, pursuant to the Montreal Convention, our liability for lost or damaged baggage is limited to the actual value of the baggage but not more than 1,288 Special Drawing Rights (SDRs) (approximately $1,800) per passenger in the case of checked baggage.

• For DOMESTIC flights, you agree that our liability for lost or damaged baggage is limited to $1,250 per passenger total.

All baggage must comply with the terms and conditions of Carrier’s Conditions of Carriage, including, without limitation, Section 6 of such Conditions regarding Hazardous Materials and Prohibited Items.

Well-behaved dogs and cats are welcome to fly on all Aero jets flying in the U.S. Small pets must be booked at the time of booking and can be included in your reservation directly on the website. Medium or large pets can be booked via our Concierge team.

Small cats or dogs weighing 20lb or less (inc. carrier) can travel in a carrier with a pet travel charge of $300 for Select Fares and $600 for Latitude Fares. For medium or large pets over 20lb. you must purchase an additional full-price seat which can be done by contacting our Concierge team. There is no maximum weight limit for large pets however you must ensure they can remain in their seat for the duration of the flight.

Small pets weighing less than 20lbs (including the carrier), fit comfortably underneath the seat in front of you, and remain in an approved carrier for the duration of the flight. Carriers must measure less than 20”x12”x9” (L x W x H) and must weigh less than 20lbs total including the animal. Passengers are responsible for providing a carrier for their pet, and this carrier will count as a passenger’s carry-on bag. On the Legacy 600, pet carriers will be secured to aircraft seats. On the ERJ-135, pet carriers are not allowed on aircraft seats, unless a seat has been purchased for the pet. Please note that we are not able to carry pets in our cargo, and animals besides cats and dogs are not able to travel. Pets must be at least 4 months old, and be capable of not relieving themselves for the entire duration of the flight.

Each guest may only bring one pet on board (maximum two per household), and we are limited to a total of five pets per flight. Pets will be booked on a first-come, first-serve basis until the limit is reached on board. Should the pet capacity be reached, this will be communicated on the website or by Concierge during booking. One passenger may not bring both a pet and an infant onboard without the assistance of a travel companion.

Guests traveling with under-seat pets cannot be seated in exit rows or bulkhead seats.

No charge will apply to registered service animals with proper documentation.

For guests flying from Mexico, please review the new international travel requirements for pets and service animals here.

If you have any further questions about traveling with a pet or service animal, please contact our 24/7 Concierge at (323) 745-2376 or email concierge@aero.com.