Defining a New Era

Think of it as flying on a private charter—at a fraction of the cost. Aero operates from private terminals, so you skip the lines, the crowds, and the chaos of a commercial airport entirely. On board, you'll find spacious seating, attentive service, and premium amenities—plus pets fly with you, not below you. Whether you're traveling solo, with family, or with a group, it's a fundamentally different way to fly.

Aero flies exclusively between private terminals in Los Angeles and our coveted getaway destinations, including:

• New York City
• Los Cabos
• Aspen
• Maui
• Sun Valley
• Napa
• Thermal
• Las Vegas
• Thermal
• Miami (Starting Winter 2026)

Included in the Aero fare at no additional cost: Two (2) checked luggage weighing up to 50lbs (23kg).

One (1) cabin item weighing up to 20lb (9kg), that must fit under the seat in front of you, and measure no more than 13x13x10in (33x33x25cm), which is the size of a small backpack, rather than a wheeled trolley bag, or rollaboard.

Please note:
- Our jets do not have overhead bins.
- On our ERJ135, personal items must fit underneath the seats, while on our Legacy 600, flight attendants will stow your personal item during takeoff and landing, returning it to you during the flight.

Guests under the age of 5 years old may bring two (2) items from the following list: fully collapsible stroller, car seat, booster seat, travel cot, baby back carrier. All these items will be securely kept in the hold. If the infant or child is booked in their own seat, the car seat may be brought onboard in addition to the two (2) items included in the fare (only on our ERJ 135 aircraft).

Mobility and assistive devices that cannot be carried in the cabin due to space limitations will be considered checked luggage in addition to the included luggage allowance, without charge, provided the guest is dependent upon such items.

Any additional items you wish to bring must be paid for, before the day of your flight. Please notify the Aero Concierge (concierge@aero.com / +1 323 745 2376), if you would like to purchase the following:

• Additional hold items weighing up to 50lbs (23kg): additional cost of USD150 per item (space permitting).

• Checked luggage weighing between 50lbs (23kg) and 70lbs (32kg) are considered heavy: they are subject to an additional cost of USD150 per item.

• Single items above the weight of 70lbs (32kg) cannot be carried. If items of luggage above that weight are brought to the airport, you will be kindly asked to separate the contents into an additional bag provided by Aero, so that all checked items weigh less than 32kg (70lbs) each. Heavy or additional item fee will apply.

• Sports equipment: additional cost of USD150, or USD300 depending on the item being additional and/or overweight, and all subject to comply with the individual restrictions listed in the Conditions of Carriage for that particular sports item. Note that sports items must be pre-approved before travel, and will be kept in the hold.

Well-behaved dogs and cats are welcome on all Aero flights.

Small Pets Weighing Less than 20 lbs:

Small pets must be added when you book and can be included directly on the website reservation for a fee, whether you’re booking one-way or round-trip flights. Small cats or dogs weighing 20 lbs or less (inc. carrier) can travel in a carrier that must measure less than 20”x12”x9” (L x W x H). Guests are responsible for providing a carrier for their pet, and this carrier will count as their personal item. On Aero "Select" flights, pet carriers must fit comfortably underneath the seat in front of you, and remain in an approved carrier for the duration of the flight. Pet carriers are not allowed on aircraft seats unless a seat has been specifically purchased for the pet. On Aero "Latitude" flights, pet carriers must be secured to the divan or occupy an empty seat. 

Large Dogs Weighing > 20 lbs, Occupying a Full-Price Seat:

For medium or large-sized pets over 20 lbs, you must purchase an additional full-price seat on our website or through our Concierge. There is no maximum weight limit for large pets; however, you must ensure they can remain in their seat for the duration of the flight. They may not impede or obstruct the aisles. 

For guests flying from Mexico, please review the new international travel requirements for pets and service animals here.

Service Animals:

We welcome all registered service animals with proper documentation. Please contact our Concierge for specific details on flying with service animals.

Contact our 24/7 Concierge for more information and see our requirements for traveling with pets and service animals here.

As of October 29 2025, our cancellation/change policy is as follows:

“Select” and "Latitude" Fares

• 21 Days or More Before Departure - Enjoy complimentary changes when made more than 21 days before departure. Cancellations during this period are fully refundable to Aero Credit, or to your original payment method with a 3% transactional fee.
• 21 Days to 72 Hours Before Departure - A 15% fee applies for changes and cancellations, the remaining amount will be refunded as Aero Credit valid for 12 months from the date of issue.
• 72 Hours to 12 Hours Before Departure - A 50% fee applies for changes and cancellations, the remaining amount will be refunded as Aero Credit valid for 12 months from the date of issue.

Note: The days leading up to departure are calculated by the hour, rather than by calendar day.

“Non-Refundable” Fares

• Not eligible for changes or refunds to the original form of payment or flight credit.
• No refunds, changes, or cancellations once the ticket is purchased.
• Availability is limited to select flights.

Ticket Conditions (Select, Latitude, and Non-Refundable fares)

• Within 24 Hours of Purchase: Change and cancellation fees do not apply if you change or cancel your booking within 24 hours of purchase. However, if your flight departs within the next 7 days of the purchase, standard fees still apply.
• 12 Hour Rule: If you do not change or cancel at least 12 hours before departure, you will forfeit your entire fare.
• Aero Credit Validity: Any remaining Aero credit stays on your account for 12 months for future flights.

To learn more about the change and cancelation policy for tickets purchased prior to October 29 2025, please visit https://help.aero.com/hc/en-us/articles/7644306491924-What-if-I-need-to-change-or-cancel-my-flight-.