The following provides examples of the type of information that we collect from you and how we use that information.
We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.
We have a legitimate interest in providing account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
We collect the name, and contact information, of our guests. We may also collect information provided by our guests to facilitate a flight and/or to provide emergency services (e.g., emergency contacts).
We have a legitimate interest in contacting our guests and communicating with them concerning normal business administration such as flights, services, and billing. We are also required to complete regulatory disclosures with the FAA, UK CAA, or EASA, as applicable. We are also required in some jurisdictions to collect information about our guests to comply with law.
Cookies and First Party Tracking
We have a legitimate interest in making our website operate efficiently.
Cookies and Third Party Tracking
We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about services and products tailored to your interests on our website, or on other websites. See our Cookie Preference Center for more information.
Where required by law, we base the use of third party cookies upon consent.
We collect personal information, such as the age or location of our guests.
We have a legitimate interest in understanding our users and providing tailored services. We are also required to complete regulatory disclosures with the FAA, UK CAA, or EASA, as applicable.
If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.
We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.
We have a legitimate interest in receiving, and acting upon, your feedback or issues.
We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when traveling with us.
We have a legitimate interest in identifying unique visitors and travelers, and in understanding how users interact with us on their mobile devices.
We collect your name, billing address, e-mail address, phone number, destination, origin, and credit card number when you book your travel with us. If you book a flight for more than one person we collect information about each anticipated guest.
We use your information to perform our contract to provide you with services or products; for example, we are required to complete regulatory disclosures with the FAA, UK CAA, or EASA, as applicable.
We may collect information that you provide as part of a co-branded promotion with another company.
We have a legitimate interest in fulfilling our promotions.
Public Health and Safety
In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our aircraft or other facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care.
We have a legitimate interest in protecting the health and safety of our employees, travelers, and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We have a legitimate interest in complying with the laws in the jurisdictions in which we operate.
We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization.
Sweepstakes or Contests
When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.
We have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.
We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
In addition to the purposes and uses described above, we use information in the following ways:
To identify you when you visit our websites or use our mobile applications, or when you travel with us.
To provide services or products or to process refunds or credits.
To improve our services and product offerings.
To streamline the checkout process.
To conduct analytics.
To respond to inquiries related to support, employment opportunities, or other requests.
To send marketing and promotional materials including information relating to our services, products, sales, or promotions, or those of our business partners.
For internal administrative purposes, as well as to manage our relationships.
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete a travel booking online, we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your flight. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
Some jurisdictions give you a right to make the following choices regarding your personal information:
Access To Your Personal Information:
You may request access to your personal information (or the categories of personal information that we collect) by contacting us at the address described below. If required by law, upon request, we will grant you access to the personal information that we have about you.
Changes To Your Personal Information:
We rely on you to update and correct your personal information. Our websites and App allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you may contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law.
Deletion Of Your Personal Information:
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Objection to Certain Processing:
You may object to our use or disclosure of your personal information by contacting us at the address described below.
We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions. You may, however, disable some forms of online tracking by going to our Cookie Preference Center.
You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.
Revocation Of Consent:
If you revoke your consent for the processing of personal information then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
Note that, as required by law, we will require you to prove your identity. We may verify your identity by asking you to log into your account, phone call, or email. Depending on your request, we will ask for information such as your name or the date and destinations of your last booking with us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You (or your authorized agent) must provide us with a copy of a completed Authorized Agent Designation Form and verify your own identity directly with us.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
The following additional information relates to our privacy practices:
Transmission Of Information To Other Countries. As an international air carrier we transmit information between and among our affiliates across international borders. As a result your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.
Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.
Accessibility. If you are visually impaired, you may access this notice through your browser’s audio reader. If your browser doesn't support audio reading, you can enter a URL at this link to read any site out loud.
If you have any questions, comments, or complaints concerning our privacy practices, or wish to submit a request regarding your personal information, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
660 4th Street, Suite 191
San Francisco, California 94107
Effective Date: August 23, 2022
Last Update: August 23, 2022