Travel Advisor

Aero combines the convenience of private aviation with the simplicity of scheduled commercial service. Learn more at aero.com/the-experience.

Whether booking directly through Aero or via Sabre, advisors can offer clients an elevated travel experience while earning commission on eligible bookings.

The Aero Experience

• Private jet experience, booked by-the-seat for a fraction of the cost

• Premium guest lounges in private FBOs

• Premium dining

• Top-shelf open bar

• Starlink Wi-Fi

• Pet-friendly travel, dogs of all sizes welcome

• No membership required

• Commissionable fares

• Book Direct or through Sabre (where available)

Depending on your agreement with Aero, your agency may participate in one or both booking channels.

Direct Booking Program

The Direct Booking Program provides access to Aero's complete published network and is recommended for all routes not currently available through Sabre.

Sabre GDS

Sabre allows advisors to shop and ticket eligible Aero markets using their existing workflow.

Dedicated Booking URL

Promotional Code (if applicable)

We recommend bookmarking your dedicated booking URL for future bookings. If you are unsure of what your agency's dedicated booking URL is, please contact us at traveladvisors@aero.com.

Booking Steps

1. Open your dedicated Aero booking URL.

2. Log into your Aero advisor profile. If you do not already have an Aero profile, select Sign Up. Your Aero advisor profile should always use your own name and email address, not your client's, to ensure proper commission tracking.

3. You will be redirected to the homepage after logging in. Select the origin, destination, and number of guests (including infants under two years of age and eligible small pets).

4. Select one-way or round-trip.

5. Select preferred flight on preferred dates.

6. Continue to Guest Information

7. Complete Guest Information.

8. Continue to Checkout.

9. Enter payment details. Apply your approved promotional code at checkout, if applicable.

10. Review the itinerary.

11. Select Confirm & Pay to complete booking.

Important Information

Promotional Codes & Commission

• Approved promotional codes are entered during checkout.

• Where applicable, customer discounts are applied at the time of purchase.

• Travel Advisor commission is calculated on the commissionable base fare only, in accordance with your Aero partner agreement.

• Government taxes, airport fees, and carrier-imposed surcharges (YQ/YR) are not commissionable.

International Itineraries

For international travel, passport information should be submitted to passports@aero.com as early as possible and no later than 72 hours prior to departure.

Commission Tracking

If a booking is accidentally completed outside your dedicated booking URL, please contact traveladvisors@aero.com before any portion of the itinerary has been flown so commission tracking can be reviewed.

Advisor Responsibility

Travel Advisors are responsible for communicating all booking confirmations, schedule changes, operational updates, and other travel information received from Aero to their clients.

The Sabre GDS allows approved Travel Advisors to search, book, and ticket eligible Aero flights through their standard agency workflow. Agencies must have an approved ARC number and activated PCC(s) to participate in Aero's GDS program.

Airline Information

• Airline Code: 5E

• Ticket Stock: 307

• Current GDS: Sabre
  
  

Reservation Requirements

Confirmed reservations are required for all flight sectors. Reservations that are not ticketed within the applicable time limits may be cancelled automatically.

Domestic Itineraries - Ticketing Time Limits

From time of booking, tickets must be issued within:

• 7+ days before departure: 24-hour TTL

• Within 7 days of departure: 6-hour TTL

• Within 24 hours of departure: 30-minute TTL6 hours of reservation creation, or

• Within 1 hour of departure

  Whichever occurs first.

  
  

International Itineraries - Ticketing Time Limits

From time of booking, tickets must be issued within:

• 7+ days before departure: 24-hour TTL

• Within 7 days of departure: 6-hour TTL

• 48 hours prior to scheduled departure

  Whichever occurs first.

  
  

Ticket Stock

All Aero tickets are issued using ticket stock 307.

Ticket issuance is facilitated through the Sabre platform; however, the validating ticket stock remains 307 (Aero).

Required Endorsement

All Aero tickets must include the following endorsement:

VLD 5E ONLY / NONEND / PNLTY

To view a seating chart or request specific seats, please contact concierge@aero.com.

The following booking rules apply to Aero itineraries booked through Sabre.

Permitted Itineraries

• One-way bookings are permitted where filed.

• Round-trip bookings are permitted where filed.

• Aero fares may only be combined with other Aero (5E) fares.

• Open-jaw itineraries are not permitted.

Mexico Itineraries

Current GDS availability for Mexico is as follows:

• United States → Mexico: One-way and round-trip

• Mexico → United States: Not currently available through Sabre. Available direct on Aero.com if the guest has flown Aero from the United States into Mexico in the past 24 months.

Fare Rules

All Sabre bookings are subject to Aero's published fare rules and ATPCO filings in effect at the time of ticketing.

Travel Advisors should always review applicable fare rules before completing a booking.

See below for following forms of payment are currently supported on booking channels.

Aero welcomes pets and supports a variety of special service requests.

Pets

Dogs of all sizes are welcome on board all Aero routes. Please note that pet eligibility and fees are subject to Aero's current pet policy.

For Sabre bookings:

• Contact Aero Concierge after ticketing to add an eligible pet to the reservation.

• Aero will process the applicable pet charge and issue any required EMD or ancillary service documentation.

Service Animals and Special Assistance

Whenever possible, please submit requests in advance of travel. Please contact Aero Concierge (concierge@aero.com / +1 (323) 745-2376) for support with:

• Service animals

• Wheelchair requests

• Mobility assistance

• Other special service requests

Extra Seats (EXST)

Guests requiring an additional seat should be booked using the standard EXST convention.

After ticketing, Aero Concierge will complete the required guest-to-seat association.

For all international itineraries, Travel Advisors should submit passport information to passports@aero.com as early as possible and no later than 72 hours prior to departure. Timely submission of passport information supports APIS processing and operational readiness. Failure to provide required documentation may delay travel.

Aero currently operates as an independent carrier. Travel Advisors should allow sufficient connection time when booking separate itineraries.

Interline Agreements

Aero does not currently maintain interline agreements with other airlines and will not assume responsibility for missed connections involving separate tickets. If a guest is traveling on both Aero and another carrier:

• Separate tickets are required.

• Baggage is not transferred between airlines.

• Check-in requirements apply separately for each carrier.

Aero bookings are commissionable. For ticketing requirements, commission inquiries, or general assistance, please contact our Travel Advisor team at traveladvisors@aero.com.

Commissionable Fare Definition

For purposes of commission calculation, the Commissionable Fare means the base fare only. The following items are not commissionable:

• Government taxes

• Airport taxes and fees

• Carrier-imposed surcharges (YQ/YR)

• Any additional non-commissionable charges identified at the time of ticketing

Travel Advisors and agencies are responsible for ensuring tickets are issued in accordance with Aero's published fare rules, ticketing requirements, and GDS procedures.

Failure to comply with applicable rules may result in the issuance of a Debit Memo.

Examples include, but are not limited to:

• Incorrect commission claimed

• Discount exceeds the maximum permitted allowance

• Ticketing outside applicable time limits

• Failure to comply with published fare rules

• Incorrect ticketing procedures

• Unauthorized exchanges or refunds

Debit Memo Administration Fee

• Aero reserves the right to assess a USD $10 administrative fee for each Debit Memo issued.

• Debit Memos will be communicated to the issuing agency with supporting documentation and payment instructions.

• Agencies are encouraged to contact Aero Travel Advisor Support with any questions regarding ticketing procedures before issuing or modifying tickets.

Unless otherwise restricted by the applicable fare rules:

• Aero tickets remain valid for 13 months from the original date of ticket issuance.

• Unused travel must be completed within the applicable ticket validity period.

Aero will allow a full name change only on fully unused tickets. Please contact concierge@aero.com as soon as an error is identified.

Once any portion of the itinerary has been flown, name corrections or name changes are no longer permitted.

Changes and cancellations are subject to the fare rules associated with the purchased fare at the time of ticketing.

Travel Advisors should review the applicable fare rules before confirming any itinerary changes or cancellations.

Direct Booking Program

• Refunds, travel credits, and vouchers are administered by Aero in accordance with the applicable fare rules.

• Where eligible, travel credits may be issued in accordance with the purchased fare conditions.

Sabre GDS

• Eligible refunds are returned to the original form of payment.

• Aero travel credits and vouchers are not issued for Sabre ticketed reservations.

• Refunds and exchanges must comply with the applicable fare rules.

Voluntary Changes

All tickets are voidable within 24 hours. Aero will assist with operational support where required; however, voluntary ticket servicing remains the responsibility of the issuing agency.

For Sabre-issued tickets, the Travel Advisor or issuing agency is responsible for:

• Voluntary itinerary changes

• Voluntary cancellations

• Refund requests

• Ticket exchanges

• Reissues

For Aero's complete change and cancellation policy, visit https://aero.com/opa.

In the event of flight disruption, schedule change, cancellation, or other irregular operation (IROPS), Aero will work directly with the issuing Travel Advisor to provide the most appropriate solution.

Where applicable, Aero may authorize:

• Approved waiver guidance

• Waiver codes

• Alternate flight options

• Other operational accommodations
  

Travel Advisors should not process schedule change exceptions without guidance from Aero, as waiver policies may vary depending on the nature of the disruption.

To help Aero reach guests directly these situations, Travel Advisors are encouraged to add the guest's email address and phone number to the reservation using the standard Sabre contact elements below. This information is only used for operational purposes, IROPs notifications, schedule changes, or verifying passport/travel document details.


Example:
Email –3CTCE/DAN//AERO.COM-1.1
Phone – 3CTCM/13235551234-1.1

For IROPS assistance, please contact concierge@aero.com or +1 (323) 745-2376.

Direct Booking Program

Groups of seven (7) or more guests may qualify for dedicated group assistance and special pricing.

To request a group quotation, please contact grouptravel@aero.com.

Sabre GDS

Group reservations of nine (9) or more passengers are not currently supported through Sabre. Please contact Aero directly to arrange group travel.

In addition to scheduled by-the-seat service, Aero offers commissionable private jet charter services. Travel Advisors may request charter quotations for:

• Business travel

• Corporate events

• Entertainment industry travel

• Sporting events

• Group movements

• Leisure travel

  
  

To request a quotation, please contact charter@aero.com.